Organizational success is rooted in successful relationships at all levels. Conflict is a natural part of any work environment and must be addressed in a positive effective manner. When properly handled, conflicts are resolved in a manner that maintains relationships and produces mutually agreeable outcomes. When improperly handled, conflicts can create barriers to organizational efficiency that can linger and/or spill over to other areas outside of the original situation. This course focuses on conflict management and negotiations through prevention and resolution.
Conflict prevention ensures participants know human behavior and relationship building skills that minimize conflict potential and impact. Prevention essentially attacks organizational conflicts at the source. This is especially important for technical personnel that are unaware of and/or discount the importance of human behavior and relationships. Resolution focuses on skill development for negotiations and handling real time conflicts.
This class was like a suspenseful and action-packed movie where I didn't want to miss a thing! 5/5 (not 1/5) of my my mind was fully engaged. Dr. Brown is a brilliant master and student of human behavior. M. LaVigne, Essilor of America Inc.
Information + concepts can be put to immediate use + increase an employee's chances of success as a team member or project manager. G. DeToro, Sypris Electronics
The Conflict and Negotiation process does not have to be feared if the proper tools + skills are utilized. The program is informative and provides excellent information on how to achieve optimum results. K. Edwards, Achieva Credit Union
Good, no-nonsense, practical tools and concepts for conflict management based on proven principles and data. C. OReilly, Ceridian Corporation
I have participated in several conflict resolution classes/courses/seminars and have found this one to be one of the most useful in relating to actual real world situations. J. Naughton, Diebold
Today's training showed me that our challenges are not exceptional, and I feel more empowered as a project manager to make a positive difference for my corporation. P. Barrier, Progress Energy
EXCEEDED EXPECTATIONS! Dr. Brown is extraordinary! I never leave his seminars unsatisfied. - a lot of things to bring back to the office and apply. K. Scangarello, Nielsen
I found this session refreshing. A worthwhile break from the daily grind to focus on the important aspects of conflict management. Dr. Brown's presentation was witty and at the same time very effective. Mark Becker, C/D/H
Outstanding program, loaded with practical, useful, actionable information presented in an upbeat and optimistic manner. M. Dettl, Gordon Food Service
Dr. Brown's easy going personality combined with a wonderful sense of humor made this all day course seem like a breeze. T. Weeks, Ashvins Group
FANTASTIC! Thank you for the information, entertaining delivery, candid comments and tools/skills for work & life. J. Bent, PMI Doctor Bird Chapter
One of the most useful, informative conferences I have attended. This information has the potential to transform your professional and personal life. G. Sullivan, Palm Beach State College
The program was very beneficial, thought evoking, & engaging. I can’t wait to start utilizing the methods and ideas I learned. K. McClain, Piper Aircraft
This is the third course that I have attended of Dr. Brown's. Once again I enjoyed the session and will immediately apply what I have learned to my daily work and interactions with others. L. Adams, Citrix Systems
Very useful tools in dealing with today's fast paced environment. T. Cooper, Amway
The conflict management course provided me with a great basis to better understand and more effectively participate in negotiations. I can apply much of my new knowledge immediately. R. Eavey, Stryker
Excellent program that provides the foundation for conflict resolution. Applicable to situations at work and at home, all professions and industries. M. Savage Spartan Stores
Outstanding - This was one of the best programs on conflict I have ever attended. D. MacNeil, C/D/H
Great Program!! Very well done. J. Neiman, Gordon Food Services
Practical information that can be put into action immediately. Material was interesting and refreshing. L. Ferguson, U.S. Department of HUD
Great program. "Based on Reality." D. Otero, Peach State
Solid content on the subject, well presented material, strong examples/exercises plus enjoyable instructor! M. DeMars, Ciena
Lots of good information and good exercises. L. Williams, Air Quality Screening
Dr. Brown always provides common-sense solutions to problems I deal with every day. He is engaging, experienced, and a wonderful speaker. I will definitely take one of his courses again. L. McGeorge, South Carolina Federal Credit Union
Every manager should take this course at least once and some as often as they need until they "get" the principles. F. Middleton, Blackbaud
This program showed me how to look at conflict in a positive and productive way. G. Creson, The Citadel
I found the program enlightening, informative and fun. J. Hawkins, Medical University of South Carolina
Dr. Brown gave fantastic tips that I can start using tomorrow! He is always entertaining and informative. He makes you think. K. Hranowsky, SPAWAR
Eye opening, thought provoking and time well spent. L. Bruer, Pierce County, Washington
