Managing Metrics

An easy to apply, powerful approach

Course Description:

This course will provide participants the ability to develop and analyze metrics in order to quickly identify problems and opportunities for improvement. Additionally, participants will learn to establish meaningful performance metrics for contracts and service level agreements. Also, the knowledge gained will allow participants to effectively critique data and information to ensure its validity. This course will provide attendees powerful methods to substantiate decisions with metric data.

Learning Objectives:

After completion of this course the participant will be able to:

• Establish meaningful metrics for processes
• Identify natural variation (noise) and special cause variation (a positive or negative change)
• Construct and interpret control charts for metric data
• Critique metrics to ensure valid data
• Avoid the most common errors in metric development and evaluation

Target Audience:

Anyone who establishes, presents, evaluates or manages metric data.

Length:

Two Days (Length and course content can be customized to meet your organization's project management needs.)

Professional Development Units (PDUs):

15

To schedule this project management training workshop, call 866-804-SEBA or email Dr. James Brown.